Yasemin Swanson is Chief Operations Officer with extensive experience in technology and payment processing. She brings a strong track record across project management, service strategy, IT operations and customer delivery, combining analytical rigour with commercial focus to drive operational excellence in complex financial environments.
She delivered an £8 million programme expanding the functionality of an industry-leading payments product, completing the initiative on time, within budget and to defined quality standards. Yasemin has led operational teams of up to 60 professionals, overseeing approximately 800 projects annually while achieving 89% customer satisfaction and 85% employee engagement.
Her expertise includes redesigning wallet provider onboarding processes using lean methodologies, reducing project turnaround times by 70%, and leading large-scale transformation programmes with budgets ranging from €1 million to €9 million, impacting between 4,000 and 25,000 users.
She specialises in optimising processes, strengthening service delivery and scaling payments infrastructure to support growth and innovation.